Effective date: November 14, 2026
Where we ship
We ship to addresses in the United States, including Alaska and Hawaii. We do not ship internationally at this time.
Handling time
Orders ship within 1 to 3 business days after payment. You will receive an email with tracking when your order ships.
Insurance and signature
Every order is insured for at least the full value of the items, and the cost of that insurance is included in the shipping charge shown at checkout. A signature is required on delivery for every order, so please choose an address where someone can sign for the package.
Shipping charges
We ship with UPS or FedEx. The shipping charge is based on the order total and includes insurance and signature on delivery:
| Order total | Shipping |
|---|---|
| Up to $250 | $25 |
| $250.01 to $1,000 | $40 |
| Over $1,000 | Arranged with you directly |
Orders over $1,000, and individual pieces priced over $1,000, cannot be completed online. Please email Contact us or use the “Ask about this piece” button on the piece, and we will arrange payment and fully insured shipping with you. These pieces can also be purchased in our Arco store.
Shipping address
Please check your address carefully at checkout. If a package is returned to us because of an incorrect or incomplete address, or because it was not signed for, we will contact you; reshipping is charged at cost.
Damaged or lost packages
If your package arrives damaged, contact Contact us within 3 days of delivery with photos of the package and the piece, and keep all packaging. If tracking shows no progress for 7 days, or the package does not arrive, contact us. We file the insurance claim with the carrier, and once it is settled we will repair, replace or refund the piece.
In-store pickup
If you would like to collect an online purchase at our Arco store instead of having it shipped, email Contact us before ordering and we will arrange it.