Effective date: November 13, 2026
We want you to be pleased with your piece. These rules apply to online orders and to purchases made in our Arco store.
30-day returns
You may return a piece within 30 days of delivery, or of the purchase date for in-store purchases.
Condition
Returned pieces must be unworn and in their original condition, with the original packaging and anything that came with them. We cannot accept a piece that has been worn, resized, shortened, engraved, repaired by someone else or otherwise altered, or that has been damaged after delivery. The natural characteristics of a stone described in our Materials and Gemstone Disclosure are not defects.
How to return a piece
- Email Contact us with your order number before sending anything. We will reply with return instructions.
- Pack the piece securely and ship it insured for its full purchase price, with tracking and signature required. You are responsible for return shipping and for the piece until we receive it.
- In-store purchases may be returned at the store or by mail on the same terms.
Refunds
Once we receive and inspect the piece, we refund the purchase price to the original payment method, less a 5% restocking fee that covers payment processing costs. Original shipping and insurance charges are not refunded unless we sent the wrong piece or the piece was not as described. Your bank may take several business days to post the refund.
Wrong or not-as-described pieces
If we sent the wrong piece, or the piece is not as described, contact us within 30 days of delivery. We will pay return shipping and refund the full amount, including shipping, with no restocking fee.
Damaged or lost in shipping
Every order is insured. If a package arrives damaged or does not arrive, see our Shipping Policy.
One-year workmanship guarantee
For one year from delivery (or from the purchase date for in-store purchases), we will repair, free of charge, any defect in our workmanship, such as a failed solder joint, bail or setting. If a piece cannot be repaired, we will replace it with a comparable piece or refund the purchase price.
The guarantee does not cover normal wear, tarnish, scratches, damage from impact, pulling or snagging, damage from chemicals or heat, lost pieces, or work done by anyone else. Natural stones can chip or crack if struck; this is not a workmanship defect.
To make a claim, email Contact us with your order number and photos. If we ask you to send the piece, ship it insured as described above; we pay to ship the repaired or replacement piece back to you.
Questions
Email Contact us. We are glad to help.